Questions

A conversation — that's it. Your parent's companion has a short briefing about what they love talking about and what happened last time, so it picks up where it left off rather than starting from zero every week.

For the pilot: Hebrew, Russian and English. Calls only get booked in languages we can support properly end to end, so we won't promise a language and then hand your parent someone approximate.

That's the normal case, and the tablet is built for exactly it. It arrives already set up, it rings on its own, and answering is one large green button — or it can answer by itself after a spoken countdown. The rest of the time it shows your family photos.

The tablet rings again, then we try a normal phone call. If we still can't reach them, your family is told — with the tablet's last-seen time and battery level — rather than the call quietly being marked missed.

Yes. A family account holds several people with different roles, and you can split the cost between siblings by percentage.

Any time, without explaining why. Matching is a guess until two people actually meet, and sometimes the guess is wrong.

Yes, and everyone on the call knows it: your parent agrees out loud in their own language before the first call, both people see an indicator throughout, and we ask everyone in every market — even where the law only requires one person to agree.

No — and this is deliberate. Families never read transcripts and never hear recordings. You get a summary of how the call went and anything that needs your attention. There is no screen, no export and no support request that produces a transcript.

Two things: producing your update, and catching harm. It's how we can tell you your father seemed quieter than usual, and how we spot someone being pressured for money. Audio is encrypted, kept 30 days and then deleted.

They can decline, or withdraw later. Calls then run without recording, and your update becomes attendance plus the companion's own note. It stays their choice, not yours.

Identity with a live selfie, a criminal and watchlist background check for their country, two references contacted directly, a scored 25-minute video interview, training with an 85% pass mark, and a review of their first five calls. Everyone is re-checked annually.

Plans start at $79 a month in the United States and ₪199 in Israel, for one call a week. Pilot pricing is still being finalised, and founding families keep the rate they join on.

We help you get one and it arrives ready to use. If your parent already has a tablet they like, there's a browser version, and a phone-only fallback for when there's no good screen at all.

You can pause for up to two months and cancel whenever you like. We'd ask for a week's notice so we can tell the companion properly.

The pilot is families in the United States with a parent in Israel, plus families where both are in one of those two countries. Other corridors come after we've proved this one.

65% of the price of every call, paid weekly — roughly $21.50 an hour in the United States and ₪55 an hour in Israel. The rate is published per market, so nobody is bidding against you.

Usually under a week in the United States and under two weeks in Israel, mostly depending on how quickly your references reply.

No. This isn't caregiving. Warmth, patience and reliability matter far more than a certificate — though many of our applicants are studying social work, gerontology or psychology.